Orgnization Behavior

RSM 260 Practice Final tryout Multiple Choice (30 points, 3 points each(prenominal)) 1. What is the first of tout ensemble step in the Rational Decision-Making influence? a. developing alternatives b. identifying the problem c. identifying the close criteria d. deliberateness the decision criteria e. collecting germane(predicate) selective reading 2. Which of the following is not true of charismatic leadership? a. They meet a muckle and the ability to articulate the vision. b. They have look that is unconventional. c. They argon willing to take eminent personal risk. d. They exhibit behaviors that argon ar go astrayd with their followers behaviors. . all of the above ar true 3. What sort of aggroups are defined by the organizations social system? a. informal b. task c. friendship d. aro go for e. formal 4. Most spate walk out that a police officer should playact in a lawful manner, and not show any favoritism to any particular group, and do their best to su stain the law. What term is engage for this kind of whim? a. a norm b. a norm identity c. a role forecast d. a role perception e. a norm violation 5. What term is used for the tendency for undivideds to spend slight causal agent when working collectively? a. groupthink . the rule of fall returns c. social loafing d. groupshift e. clustering 6. leading achieve goals, and power is _____. a. defined by leaders hopes and aspirations b. usually used by poor leaders c. a factor of achieving goals d. a goal in and of itself e. a strong influence on leaders goals 7. One reacts to _____ power out of tutelage of the negative ramifications that might result if angiotensin-converting enzyme fails to comply. a. legitimate b. coercive c. punitive d. denotive e. abusive 8. Which of the following is not an guess of the rational decision- fashioning model? . The decision master is constrained by time and be. b. The decision criteria are constant and the weights assigned to them are stable over time. c. The decision nobleman can identify all the relevant criteria and can list all the feasible alternatives. d. The decision defyr is aware of all the possible consequences of each alternative. e. The decision maker is assumed to have complete information regarding the decision situation. 9. The sheath of labor-management dialogues over advantage exemplifies _____ bargaining. a. integrative . reflective c. distributive d. inhibitory e. affective 10. Your _____ determines the lowest value delicious to you for a negotiated agreement. a. BATNA b. margin of error c. agitate price d. asking price e. surreptitious value 5 POINTS Describe unrivaled concept/theory from your OB draw that you find most useful/interesting. How does it apply to your work/life? Be positive(predicate) to include examples and definitions. CASE-related questions Starbucks and the Bean extend courtesy of George & J 1s, Organizational Behavior, third edition, 2000Howard Schultz, CEO o f Starbucks, bought the guild in 1987 and transformed a local anaesthetic Seattle, Washington chain of six coffee tree stores into a national, publicly owned companionship with over 25,000 employees and over 1,500 stores. Starbucks sales and gather growth have been phenomenal and the troupe has changed the way that Americans think slightly coffee. Starbucks stores range from coffee carts in crowded city streets to intimate coffee bars to full-sized restaurants that cuckold espressos and cappuccinos as well as coffee by the pound, coffee- devising equipment, and food items.Starbucks was recently be in the top 75 worldwide brands in a study conducted by the consulting firm, Interbrand. Throughout Starbucks rapid growth, Schultz has emphasized the immensity of rewarding employees for contributions they make to Starbucks and ensuring that they have the indispensabilityful culture to be effective. In 1991, when Starbucks was dumb a privately owned club, Schultz and ano ther(prenominal) top managers came up with an innovative fiber of reward to encourage employees to accept in ways that would contribute to Starbucks growth and profitability.Starbucks do all employees partners by granting them stock options, which could be turned into stock when the company went public. If the company did well, employees themselves would benefit as their options would be worthy more money. Called Bean Stock, the options cause employees to behave in ways to increase their profitability. Employees ideal of new ways to lower addresss and increase sales, ranging from staying overnight on Saturdays when change of location on business to lower the cost of airfares to finding founder ways to notify with customers.Starbucks went public in 1992 and employees have since been rewarded for their efforts. For example, an employee who documentaryise $20,000 a year in 1991 reliable options that had a value of $50,000 in 1996. Starbucks continues to evanesce its employ ees stock options through is Bean Stock plan. Under the plan, employees can cash in their options after keeping them for five years. Starbucks in any case provides extensive customer service training to employees to ensure that they are knowledgeable and confident on the job and feel able-bodied of making decisions on their own to better serve customers.Store managers teach classes on topics such as coffee narration and coffee brewing at legal residence and employees must take a stripped-down of 24 hours of training. Employees learn how to take orders and bring up various coffees in a company training room rather than on the job (like in most restaurants) so that they can fully absorb what they are learning, without the stress of waiting on real customers, and receive extensive feedback. Customers then constantly receive the excellent service they have come to expect from Starbucks.Short-Answer Questions (5-8 sentences answer 15 POINTS EACH) Be sure to state which questions y ou are answering, and specifically define any theories/ concepts/traits that you use in your answer 1. What type of leadership has Schultz demonstrated here? 2. What is the role of Schultz in motivating his employees? What motivation theory is he using? ESSAY QUESTIONS (35 POINTS TOTAL) 1. What are both ways to increase group exploit that you have learned about in this half of the semester (after the midterm)? Be sure to calculate oth the concepts/theories and give a specific example of each. (5 points) 2. Congratulationsyou have just gotten a job offer But, they have offered you less money than you wanted, and more benefits than you need. Describe your negotiation strategy, telling me about two simulated military operation that you will use, and describe your sources of power in this situation. Also, be sure to mention one thing that could influence your ethical/unethical behavior in this situation, and how. (10 points) 3. You have true the job and you are now a manager at a convergence design company.Your boss just told you that need to develop a new consumer harvesting by the end of the year. Youre faint-hearted if you should assemble a group of people to do this, or assign it to an individualyouve heard about biases at the group level, as well as benefits about group level decision making. You in addition know about decision making biases that can happen in individuals, and the benefits of individuals making decisions. Discuss BOTH sides of the issue, detailing each of these things, so that you can then make an informed, rational decisionfinally, which do you recommend to your boss? (20 points)